Multimodality and the future of Personal Assistants
Dahlberg, Stefan (2015)
Lataukset:
Arcada - Nylands svenska yrkeshögskola
2015
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2015061513408
https://urn.fi/URN:NBN:fi:amk-2015061513408
Tiivistelmä
The purpose of this thesis is twofold. Firstly, as it is essential to appreciate the different modalities involved in Human to Human or Human to Machine communication, the thesis starts with an overview of the basic Human and Machine communication theories before introducing the related Multimodality theory and progressing to present the Personal Assistant Model.
Secondly with regard to multimodality specifically, the thesis continues to forecast the evolution paths that Personal Assistant (PA) will likely take. By choosing the Delphi Method to research the possible PAs evolution, many interviews were conducted individ-ually with experts and these interviews were analyzed and organized according to the method’s approach. The interview outcomes are presented, which in turn help to form the conclusion of the thesis on the likely future of Personal Assistants.
The main finding is that the PAs need to be more intelligent in the future and the means to achieve more intelligence may be to incorporate multimodality in the future PAs. The conclusion of the study is that the future PAs are likely to appear in smart home environ-ments or in help desk functions in the banking and finance sector.
Secondly with regard to multimodality specifically, the thesis continues to forecast the evolution paths that Personal Assistant (PA) will likely take. By choosing the Delphi Method to research the possible PAs evolution, many interviews were conducted individ-ually with experts and these interviews were analyzed and organized according to the method’s approach. The interview outcomes are presented, which in turn help to form the conclusion of the thesis on the likely future of Personal Assistants.
The main finding is that the PAs need to be more intelligent in the future and the means to achieve more intelligence may be to incorporate multimodality in the future PAs. The conclusion of the study is that the future PAs are likely to appear in smart home environ-ments or in help desk functions in the banking and finance sector.