Usage of Estonian public e-Services amongst young people
Juurikas, Kristiina (2015)
Haaga-Helia ammattikorkeakoulu
2015
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2015100615150
https://urn.fi/URN:NBN:fi:amk-2015100615150
Tiivistelmä
The fast development of the Information and Communication Technology has changed everyday life. With the rapid growth of the Internet and digital devices the world is moving towards an online economy. Estonia has become a leader in using electronic solutions to create an innovative living environment for citizens. It has developed a working decentralized system that offers hundreds of public electronic services.
The research aimed to look into the way a digital society works and to gain more knowledge in the field of public electronic services. Additional objectives of the study were to find out how aware young people are about the offered public e-Services in Estonia. The study also covered the user habits and attitudes towards the available services.
The thesis consists of two parts: the theoretical background and the empirical part. Both quantitative and qualitative methods were used in this research. The primary information for the study was gathered by conducting an online survey. The focus group was citizens of Estonia in the age range 16-30. The collected results were analyzed and compared to the background information and the results of the earlier studies.
The results of the study show that the young people are familiar with the electronic services offered by the state and local government. Overall, young people tend to think that electronic services have positively influenced their everyday life and the functioning of the Estonian state. The e-services have substantially reduced expenditures of the time and money expenditures. The attitudes towards offered public e-services are positive; young Estonian citizens are satisfied with the range and quality of the available services. However a few improvements can be made in the present public service sector: there are still some big technical and connectivity problems.
This research is a useful analysis description of public e-Services and the offered services in Estonia. Also this study can be as base for a more comprehens
The research aimed to look into the way a digital society works and to gain more knowledge in the field of public electronic services. Additional objectives of the study were to find out how aware young people are about the offered public e-Services in Estonia. The study also covered the user habits and attitudes towards the available services.
The thesis consists of two parts: the theoretical background and the empirical part. Both quantitative and qualitative methods were used in this research. The primary information for the study was gathered by conducting an online survey. The focus group was citizens of Estonia in the age range 16-30. The collected results were analyzed and compared to the background information and the results of the earlier studies.
The results of the study show that the young people are familiar with the electronic services offered by the state and local government. Overall, young people tend to think that electronic services have positively influenced their everyday life and the functioning of the Estonian state. The e-services have substantially reduced expenditures of the time and money expenditures. The attitudes towards offered public e-services are positive; young Estonian citizens are satisfied with the range and quality of the available services. However a few improvements can be made in the present public service sector: there are still some big technical and connectivity problems.
This research is a useful analysis description of public e-Services and the offered services in Estonia. Also this study can be as base for a more comprehens