Adoption of EBPP by DNA: Are Customers Satisfied?
Amatya, Rojak (2015)
All rights reserved
Julkaisun pysyvä osoite on
Customer satisfaction is important for any type of business. Today’s world is changing with introduction of new systems and technologies. Many companies are adopting computer and internet based systems. One of recently adopted system is EBPP. It is thought to be more efficient and ecological way of presenting invoices to customers and collection of payments. DNA one of the major telecommunication company has recently adopted EBPP system. From this study it can be seen that how this new system impacts positively to the level of customer satisfaction. There are certain factors which can affect level of customer satisfaction. Changes always bring positive and negative responses but yet change is vital. The key to success is to understand customers and to manage their responses in a way to bring maximum level of satisfaction and opting for required changes.