Improving The Order Scope Management Process
Havela, Jussi (2016)
Metropolia Ammattikorkeakoulu
2016
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201605239359
https://urn.fi/URN:NBN:fi:amk-201605239359
Tiivistelmä
This study explores Order Scope Management (OSM) of the case organization. The process is in place to handle changes in the scope of supply during the manufacturing of Engineered-to-order (ETO) products. Process is not working as designed, leading to delayed deliveries and unexpected costs.
The research design of the thesis is based on multiple case study. The case studies formed the Current State Analysis (CSA) of the OSM process. The CSA was done by interviewing employees related to two exemplary projects that had been through the OSM process. Main finding from the CSA was that basic process design of the OSM process is working well, but operational implementation of some parts of it are not done properly. Based on the findings the existing knowledge was selected. As the found weaknesses were partly managerial and partly process problems, the relevant fields to explore focused on Change Management and Business Process Management.
Best practices from existing knowledge were merged as Conceptual Framework of this thesis. This framework guided the building of the initial improvement proposals that were co-created together with a development team set up specifically to overcome challenges in the OSM process. The development team’s initial proposal was validated by the case organization’s management team with minor adjustments. Final outcome of the study was action and implementation plans for tackling five major weaknesses found in CSA.
The research design of the thesis is based on multiple case study. The case studies formed the Current State Analysis (CSA) of the OSM process. The CSA was done by interviewing employees related to two exemplary projects that had been through the OSM process. Main finding from the CSA was that basic process design of the OSM process is working well, but operational implementation of some parts of it are not done properly. Based on the findings the existing knowledge was selected. As the found weaknesses were partly managerial and partly process problems, the relevant fields to explore focused on Change Management and Business Process Management.
Best practices from existing knowledge were merged as Conceptual Framework of this thesis. This framework guided the building of the initial improvement proposals that were co-created together with a development team set up specifically to overcome challenges in the OSM process. The development team’s initial proposal was validated by the case organization’s management team with minor adjustments. Final outcome of the study was action and implementation plans for tackling five major weaknesses found in CSA.