Improving System Quality by Transition from Individual Part Ownership to Shared System Ownership
Putkinen, Eero (2016)
Metropolia Ammattikorkeakoulu
2016
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2016061513030
https://urn.fi/URN:NBN:fi:amk-2016061513030
Tiivistelmä
This study focused on improving the system level quality of products in the case company by transition from individual part ownership to the shared system ownership. To achieve this goal, this Master’s thesis investigated relevant factors affecting the system level quality of products that the case company designs and produces.
The study was conducted in five steps where first business problem was defined, then the current state analysed and the existing challenges identified related to the system level quality of products. Then the existing knowledge was studied focused on finding best practice to address the identified challenges. Then a proposal was built together with company employees and finally presented for feedback. The study used qualitative research methods and interviewed stakeholders and employees from different positions and teams.
A proposal was built that suggested a new flexible ownership, a more collaborative environment and support tools for the System Owners to use and manage quality issues.
A proposal was built with steps suggesting how the case company can change from the Individual product ownership to a Shared system ownership work model. The transformation will create the basis for an improved system quality design as well a more systematic way for recording and solving quality issues on a system level.
The study was conducted in five steps where first business problem was defined, then the current state analysed and the existing challenges identified related to the system level quality of products. Then the existing knowledge was studied focused on finding best practice to address the identified challenges. Then a proposal was built together with company employees and finally presented for feedback. The study used qualitative research methods and interviewed stakeholders and employees from different positions and teams.
A proposal was built that suggested a new flexible ownership, a more collaborative environment and support tools for the System Owners to use and manage quality issues.
A proposal was built with steps suggesting how the case company can change from the Individual product ownership to a Shared system ownership work model. The transformation will create the basis for an improved system quality design as well a more systematic way for recording and solving quality issues on a system level.