Investigating the business value of “Unified Hotspot solutions for Hospitality and Hotels.” : A case study of holiday apartment agency

Abstract

Nowadays, many people cannot imagine their lives without the Internet. Some people use it for leisure, others for doing business, but whatever they use the Internet for, all of them need a stable and well-secured access to the Internet. It is extremely important, while people are spending time on vacation, in hotels or apartments. For the owners of such business it is also necessary to provide the guests with the Internet connection. One of the most popular systems used by the owners is Hotspot – secured Wi-Fi access point. Exploring the technologies of Hotspot building and creating of such system are the objectives of this study. Reaching these objectives as a goal was inspired by current situation with Wi-Fi access in case company, which needs some improvement.

Data for this research was collected with the help of action research and case study. These methods allowed to concentrate on both – the specific problems and the theoretical part. Moreover, the most of company guests were surveyed.

"The Unified Wireless Hotspot Solutions" is an example of how the owners of various public institutions can improve their business and attract more customers. UHS is a convenient and easy-to-use solution for owners of Hotels, Holiday Apartments, various Hostels, Cafes and other places with high attendance where internet access is an important part of the business and customers` comfort. With UHS, any user can expand his Hotspot network easily and improve the service quality, without being an expert in IT field.