Conceptual Framework for Evaluating and Selecting PaaS Solution for Airline Company
Ravi, Devika (2017)
Metropolia Ammattikorkeakoulu
2017
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201705086829
https://urn.fi/URN:NBN:fi:amk-201705086829
Tiivistelmä
Platform as a Service (PaaS) is gaining popularity due to the easier provisioning of developer’s tools, improving productivity and bringing innovation in application development. The case company airlines want to adopt PaaS, and it is challenging for them to find an appropriate provider for their requirements.
The purpose of this study was to develop a conceptual framework with a set of criteria’s to evaluate and select right PaaS solution for the airlines. The framework will be used by the e-commerce and customer experience (Cx) division of the airlines case company to choose right the PaaS solution.
The qualitative research method was used in this study. The research design consists of five phases. In the initial phase the objectives of the thesis was defined, followed by the research design, current state analysis, a literature study, building of a PaaS Selection framework and finally findings on the proposed framework evaluation and conclusion.
Data collection for this thesis was performed through various interviews and a questionnaire during different phases of the study. For a literature study, many existing research materials were collected and reviewed from various journal databases and major PaaS providers’ criteria were summarized.
After a thorough analysis of literature and experts interviews, the evaluation framework named as “Target Guiding Model” was built. The framework has two step guiding factors. The first guiding step defines how airlines as an organization should prepare to select and use a PaaS system. The second guiding level is a set of classifications and respective criteria grouped under each of the classifications. The proposed framework criteria are able to support the airlines in evaluating and choosing the right PaaS solution.
The purpose of this study was to develop a conceptual framework with a set of criteria’s to evaluate and select right PaaS solution for the airlines. The framework will be used by the e-commerce and customer experience (Cx) division of the airlines case company to choose right the PaaS solution.
The qualitative research method was used in this study. The research design consists of five phases. In the initial phase the objectives of the thesis was defined, followed by the research design, current state analysis, a literature study, building of a PaaS Selection framework and finally findings on the proposed framework evaluation and conclusion.
Data collection for this thesis was performed through various interviews and a questionnaire during different phases of the study. For a literature study, many existing research materials were collected and reviewed from various journal databases and major PaaS providers’ criteria were summarized.
After a thorough analysis of literature and experts interviews, the evaluation framework named as “Target Guiding Model” was built. The framework has two step guiding factors. The first guiding step defines how airlines as an organization should prepare to select and use a PaaS system. The second guiding level is a set of classifications and respective criteria grouped under each of the classifications. The proposed framework criteria are able to support the airlines in evaluating and choosing the right PaaS solution.