An Operating Model to Facilitate Efficient Product and Service Development
Leppänen, Marko (2017)
Metropolia Ammattikorkeakoulu
2017
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201705188896
https://urn.fi/URN:NBN:fi:amk-201705188896
Tiivistelmä
The target of this Thesis was to improve the current operating model for product and service development in the context of efficient initiative handling. The target company is an international ICT services and hardware provider that operates in 100 different countries. Its European wide business unit has a development team that concentrates on security services and products. The team is targeted to grow and needs to have a better model to handle the development efficiently. The existing models used by the target company were not suitable in this particular context.
This study used an action research approach. The research was based on qualitative data collection and analysis. The data was collected in three different phases. First, data was collected for a current state analysis. Second, data was collected during workshops and face to face meetings to get feedback and comments regarding the improvement ideas to form the initial proposal. The third data collection consisted of feedback received about the initial proposal to improve it and create the final proposal for the operating model.
The outcome of this thesis was an improved operating model. The model is presented as Visio diagram with accompanied textual clarification documentation that together describes the target product and service development operating model for the team.
The target operating model proposes changes to initiative handling with different levels of responsibilities and decision making processes as well as strategy and goal setting and communication practices. Its objective is to empower people to work efficiently in their area of responsibility so that unnecessary escalation can be avoided and issues raised only when needed. Regardless of the origin of the accepted initiatives they should follow the strategy defined for the product and service development and therefore be in line with the overall goals. Clarification of roles, responsibilities and organization will also prepare the team for the growth it anticipates in near future.
This study used an action research approach. The research was based on qualitative data collection and analysis. The data was collected in three different phases. First, data was collected for a current state analysis. Second, data was collected during workshops and face to face meetings to get feedback and comments regarding the improvement ideas to form the initial proposal. The third data collection consisted of feedback received about the initial proposal to improve it and create the final proposal for the operating model.
The outcome of this thesis was an improved operating model. The model is presented as Visio diagram with accompanied textual clarification documentation that together describes the target product and service development operating model for the team.
The target operating model proposes changes to initiative handling with different levels of responsibilities and decision making processes as well as strategy and goal setting and communication practices. Its objective is to empower people to work efficiently in their area of responsibility so that unnecessary escalation can be avoided and issues raised only when needed. Regardless of the origin of the accepted initiatives they should follow the strategy defined for the product and service development and therefore be in line with the overall goals. Clarification of roles, responsibilities and organization will also prepare the team for the growth it anticipates in near future.