Effects of E-Banking on the Financial Performance of Kenyan Banks
Kiragu, Michael (2017)
Vaasan ammattikorkeakoulu
2017
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2017111717255
https://urn.fi/URN:NBN:fi:amk-2017111717255
Tiivistelmä
This thesis aimed to study and present the status of electronic banking in Kenya and in overall the impact on the financial performance of the Kenyan banks offering electronic banking.
There is a huge gap in knowledge on the impacts of electronic banking on banks’ financial performance in Kenya across different people. Most people are account holders of banks but are not aware that the same banks offer convenience through e-banking. This thesis aimed to not only study and explore the history and progress made over the years but also to report and fill the massive knowledge gaps among Kenyan bank account holders, scholars and researchers.
The number of banks in Kenya is too high, thus this study was limited to only a few top banks that enjoy customer loyalty as shown by customer numbers and their (banks) popularity.
The central findings of the study as well as the main results and conclusions of the study were published, and conclusions were made. It was found out that bank profits have gone up tremendously after the introduction of electronic banking in the banks involved in this study.
There is a huge gap in knowledge on the impacts of electronic banking on banks’ financial performance in Kenya across different people. Most people are account holders of banks but are not aware that the same banks offer convenience through e-banking. This thesis aimed to not only study and explore the history and progress made over the years but also to report and fill the massive knowledge gaps among Kenyan bank account holders, scholars and researchers.
The number of banks in Kenya is too high, thus this study was limited to only a few top banks that enjoy customer loyalty as shown by customer numbers and their (banks) popularity.
The central findings of the study as well as the main results and conclusions of the study were published, and conclusions were made. It was found out that bank profits have gone up tremendously after the introduction of electronic banking in the banks involved in this study.