IT Transformation to Support Business Driven Requirements
Tervajoki, Mikko (2017)
Tervajoki, Mikko
Metropolia Ammattikorkeakoulu
2017
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2017112518152
https://urn.fi/URN:NBN:fi:amk-2017112518152
Tiivistelmä
This Master’s Thesis investigates the need for complete IT transformation in the case technology company by utilizing more cloud based solutions and adopting ITaaS service operating model. ITaaS is an IT Operating Model framework providing guidelines and practices for the companies to operate in modern agile business driven world where cloud services are heavily used. The proposed IT transformation target is to enable the case company’s digitalization strategy and modernize ICT offering and capabilities to meet all business requirements, fast and efficiently.
The objective of this thesis is to identify and analyze the demand and requirements for the IT transformation and create an executable IT transformation proposal. The study was conducted using a case study research approach. The data collection was done by using methods such as surveying the business requirement from the company digital strategy, business feedback, examining the company documentation and existing operating model. In addition, a 3rd party IT landscape survey was conducted to identify the pain points in the current operating model and to help preparing the scope of the IT transformation. The actual transformation approach and content was analyzed with the help of 3rd party consultancy and using extensively selected academic articles and books.
The outcome of the thesis is an IT transformation proposal for the case company consisting of four phases; Cloud Adoption Blueprint and Strategy, Transformation Planning, Transformation, Optimizing and Finalizing. Each of the phases is proposed to be executed using agile practices and between each sprint the progress should be evaluated and the scope adjusted if needed. The main deliverables are public cloud transformation, revisited network architecture, configuration and asset management service, global cloud services and an ITaaS based operating model.
The outcome of the thesis provided a business case and program plan for thorough IT transformation which was approved by the case company management. The program was initiated as one of the company key programs resulting in cloud strategy, heavily increased public cloud usage, two new IT services and numerous changes to the IT operating model. This thesis provides an excellent framework for companies to identify a need for IT transformation and make a plan for execution.
The objective of this thesis is to identify and analyze the demand and requirements for the IT transformation and create an executable IT transformation proposal. The study was conducted using a case study research approach. The data collection was done by using methods such as surveying the business requirement from the company digital strategy, business feedback, examining the company documentation and existing operating model. In addition, a 3rd party IT landscape survey was conducted to identify the pain points in the current operating model and to help preparing the scope of the IT transformation. The actual transformation approach and content was analyzed with the help of 3rd party consultancy and using extensively selected academic articles and books.
The outcome of the thesis is an IT transformation proposal for the case company consisting of four phases; Cloud Adoption Blueprint and Strategy, Transformation Planning, Transformation, Optimizing and Finalizing. Each of the phases is proposed to be executed using agile practices and between each sprint the progress should be evaluated and the scope adjusted if needed. The main deliverables are public cloud transformation, revisited network architecture, configuration and asset management service, global cloud services and an ITaaS based operating model.
The outcome of the thesis provided a business case and program plan for thorough IT transformation which was approved by the case company management. The program was initiated as one of the company key programs resulting in cloud strategy, heavily increased public cloud usage, two new IT services and numerous changes to the IT operating model. This thesis provides an excellent framework for companies to identify a need for IT transformation and make a plan for execution.