Improving Employees Induction Experience by Developing IT Onboarding Process
Sokkar, Ibrahim (2018)
Metropolia Ammattikorkeakoulu
2018
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201805168437
https://urn.fi/URN:NBN:fi:amk-201805168437
Tiivistelmä
This thesis inspects the IT onboarding process in the case company and explores the possible means to enhance the new hires onboarding experience. Originally, IT onboarding process intends to supply primary IT equipment and services to newcomers; namely to ensure that the enlisted personnel have received their desktops or laptops, usernames, emails, and have access on business applications on day-one work. On the contrary, a considerable delay has been noticed in the process and abundant complaints have been received from employees about the service. Consequently, this has led to staff dissatisfaction and a significant waste of time and money for the company.
The thesis employed the case study model as a research approach. During the current state analysis phase, the data were collected via multiple channels; interviews, discussions, questionnaires, and a documents review. The findings illustrated that the major constraints in the process are due to management and other factors, such as the hiring process, supply chain process, and internal service level agreements. Accordingly, the selected literature topics for further examination were agility, employees’ engagement, supply chain, and Information Technology Infrastructure Library (ITIL). In addition, the study was reinforced with two best-practice examples; one is an international organization and the other is a local rival.
The outcome of the thesis is an improved IT onboarding process structured in accordance with the stakeholders’ requirements and existing knowledge. Furthermore, some recommendations are suggested for other processes and factors that are affecting the concerned process.
The thesis employed the case study model as a research approach. During the current state analysis phase, the data were collected via multiple channels; interviews, discussions, questionnaires, and a documents review. The findings illustrated that the major constraints in the process are due to management and other factors, such as the hiring process, supply chain process, and internal service level agreements. Accordingly, the selected literature topics for further examination were agility, employees’ engagement, supply chain, and Information Technology Infrastructure Library (ITIL). In addition, the study was reinforced with two best-practice examples; one is an international organization and the other is a local rival.
The outcome of the thesis is an improved IT onboarding process structured in accordance with the stakeholders’ requirements and existing knowledge. Furthermore, some recommendations are suggested for other processes and factors that are affecting the concerned process.