Internal communication online : Development project of an intranet in the use of HR communication. Case: Peab Oy.
Hailikari, Jenna (2018)
Hailikari, Jenna
Metropolia Ammattikorkeakoulu
2018
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201805219225
https://urn.fi/URN:NBN:fi:amk-201805219225
Tiivistelmä
The use of intranets as a communication channel for internal communication has become increasingly common in organisations. Sharing information relating to for example employment is easy and effective when the intranet has been constructed in such a fashion, that its use is pleasant and fast. However, intranets are often crammed with outdated information and the structure of content does not correlate to the users’ need and the required content and hierarchy of information. The relevance of this study is justified through these facts.
This thesis examines the key problematic issues with Peab Oy’s internal communications in the company’s intranet, with the focus on its human resource management related communication. The thesis provides suggestions for the development of the user experience of the company’s HR communication in their intranet. The objective of the study was to map out the difficulties that users are facing when looking for information on Peab’s intranet’s HR site, and to provide suggestions for solutions to enhance the site’s usability and thus improve the user experience.
This study includes theories of organisational communication and the communication process with a focus on internal communication and on communication barriers. The theoretical framework also includes technical aspects of online communication and the improvement of usability of intranets.
This research found challenges in the navigation structure and information relevance in Peab’s intranet. Users faced problems in finding information on the HR site. Potential improvement points were suggested for the clarification of the navigation structure as well as the content of the site
This thesis examines the key problematic issues with Peab Oy’s internal communications in the company’s intranet, with the focus on its human resource management related communication. The thesis provides suggestions for the development of the user experience of the company’s HR communication in their intranet. The objective of the study was to map out the difficulties that users are facing when looking for information on Peab’s intranet’s HR site, and to provide suggestions for solutions to enhance the site’s usability and thus improve the user experience.
This study includes theories of organisational communication and the communication process with a focus on internal communication and on communication barriers. The theoretical framework also includes technical aspects of online communication and the improvement of usability of intranets.
This research found challenges in the navigation structure and information relevance in Peab’s intranet. Users faced problems in finding information on the HR site. Potential improvement points were suggested for the clarification of the navigation structure as well as the content of the site