Quality manual creation (according to ISO 9001 2015) for a medium sized company

Abstract

The impulse of this project was a company’s desire to become certified with ISO standard 9001:2015. As it makes chronological sense to first understand the aforementioned standard as well as how it applies to the company, the first step in the company’s certification process was to create a quality manual. This quality manual is a documentation that the company will be constantly referencing to once the company reaches the ISO 9001:2015 implementation stage as it serves as instructions for the implementation process. This thesis project was to understand the aforementioned standard and, by gathering necessary information from the company, create a quality manual that abides with standards mentioned in ISO 9001:2015.

The aim of this thesis, which was to create a quality manual in accordance with the ISO 9001: 2015 standard for the disclosed company, was achieved. This Quality manual created for the company is not available because the company requested that it should not be published. However, information pertaining to theory (about ISO and ISO 9001:2015), the company, and the process in which the quality manual was created can be obtained by reading this report.