Development of Social Networks and Tools in TeliaSonera
Chandra, Shweta (2010)
Chandra, Shweta
Metropolia Ammattikorkeakoulu
2010
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2010052310223
https://urn.fi/URN:NBN:fi:amk-2010052310223
Tiivistelmä
As global enterprises stretch beyond geographical boundaries and organization chart limits, collaborative glue is needed to stick everything together. With many powerful collaborative tools such as video and web conferencing, wikis, blogs and various other web 2.0 tools, the need to collaborate is clear and many companies are now investing in enterprise collaboration solutions.
This study aims to find ways for the case team at TeliaSonera to use these tools and networks more effectively. It analyzes the present collaboration tools at the company and other available collaborative solutions in the market. It also provides a proposal for basic collaboration framework which can be used for implementing pilot projects in the company. The research draws on action research and in action research the emphasis is on learning by doing. The study includes an overview of the relevant theories and a web based survey for analyzing the collaboration culture and tools in the company. This is followed by semi structured interviews with team members and team managers to understand the challenges faced by the team.
The results of this study show that the team members agree that collaboration is one of the topmost priorities for their organization in the future. Successful collaboration requires a cultural shift and openness. The survey shows that the level of trust and openness among the team members is good and their organization culture encourages sharing. Despite the promise of technology, there is still dissatisfaction with online collaboration tools and a lack of a unified collaboration setup. Based on these results and the theoretical framework, the study proposes steps for implementing a collaboration framework. The collaboration framework advises the use of pilot projects and test-learn processes to start building the collaboration capabilities.
This study aims to find ways for the case team at TeliaSonera to use these tools and networks more effectively. It analyzes the present collaboration tools at the company and other available collaborative solutions in the market. It also provides a proposal for basic collaboration framework which can be used for implementing pilot projects in the company. The research draws on action research and in action research the emphasis is on learning by doing. The study includes an overview of the relevant theories and a web based survey for analyzing the collaboration culture and tools in the company. This is followed by semi structured interviews with team members and team managers to understand the challenges faced by the team.
The results of this study show that the team members agree that collaboration is one of the topmost priorities for their organization in the future. Successful collaboration requires a cultural shift and openness. The survey shows that the level of trust and openness among the team members is good and their organization culture encourages sharing. Despite the promise of technology, there is still dissatisfaction with online collaboration tools and a lack of a unified collaboration setup. Based on these results and the theoretical framework, the study proposes steps for implementing a collaboration framework. The collaboration framework advises the use of pilot projects and test-learn processes to start building the collaboration capabilities.