"asiakaskokemus" - Selaus asiasanan mukaan Julkaisut

Viitteet 1-4 / 4

    • Airport Experience of The Future - Ideas for Post-Covid Travel 

      Borgenström, Peppi; Moreira Kares, Elina (Haaga-Helia ammattikorkeakoulu, 2021)
      Corona crisis has changed the consumer expectations and the means of travelling. Airports need to adapt to the ‘new normal’ to assure the travellers that travelling can be safe and smooth. This has led the ...

    • Designing compelling accommodationscapes: Testing a framework in a rural context 

      Agapito, Dora; Pinto, Patrícia; Ascenção, Mário Passos; Tuominen, Pasi (SAGE Publications, 2020)
      Well-designed experiencescapes are deemed a key factor in the marketing of tourist experiences aiming at positive tourists’ responses. However, this aspect has been underrepresented in empirical research focused on ...

    • Itse noudettu take away on parempaa kuin kotiin toimitettu 

      Ohtonen, Petteri (Restamark Oy, 2021)
      Haaga-Helian tutkimus selvitti itse haettavien ja kotiin tuotujen ravintola-annosten käyttöä, valintaperusteita ja suosittelua alan ammattilaisilla ja opiskelijoilla. Itse noudettu annos peittosi kotiin toimitetun annoksen ...

    • Negative memorable experience: North American and British Airbnb guests’ perspectives 

      Sthapit, Erose; Björk, Peter; Jiménez Barreto, Jano
      Tourism Review : ahead-of-print (Emerald, 2020)
      Abstract Purpose – This paper aims to explore the components of a negative memorable Airbnb experience. Design/methodology/approach – Two studies of North American and British nationals were conducted online using an ...