Bringing Valuable Data to Transportation Companies with Advanced Vehicle Telematics
Metsola, Jenna (2019)
Metsola, Jenna
2019
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201904235734
https://urn.fi/URN:NBN:fi:amk-201904235734
Tiivistelmä
The research object of this thesis was to develop the fleet management services with telematics and data from heavy vehicles from the vehicle manufacturer’s perspective. The research question was “How can the case company develop their Fleet Management ser-vices to create more value to their customers and tackle the current competition in the field?”
The first chapters outline the research background and increase the knowledge of basic topics related to the work, such as big data and global transportation megatrends. The megatrends are strongly affecting on the case company’s customer-needs in the near future. Next chapters after these explain the common FMS standard agreed between the main vehicle manufacturers which has partly enabled the current competition in the market.
The empiric part of this research starts with analyzing the current state of case company and mapping out the competitors and continues with case company’s customer interviews. The interviewed companies are significant customers of the case company and have variety of different telematic systems in use and are interested in fleet management and improving their businesses with the data collected of the vehicles and their drivers.
The data from the interviews was then categorized by the topic and divided into a chart to prioritize and reveal the most important findings. The findings split clearly up to areas that focus on developing the current state and tackle the competition and to totally new areas that enable new business opportunities.
The first chapters outline the research background and increase the knowledge of basic topics related to the work, such as big data and global transportation megatrends. The megatrends are strongly affecting on the case company’s customer-needs in the near future. Next chapters after these explain the common FMS standard agreed between the main vehicle manufacturers which has partly enabled the current competition in the market.
The empiric part of this research starts with analyzing the current state of case company and mapping out the competitors and continues with case company’s customer interviews. The interviewed companies are significant customers of the case company and have variety of different telematic systems in use and are interested in fleet management and improving their businesses with the data collected of the vehicles and their drivers.
The data from the interviews was then categorized by the topic and divided into a chart to prioritize and reveal the most important findings. The findings split clearly up to areas that focus on developing the current state and tackle the competition and to totally new areas that enable new business opportunities.