Hyppää sisältöön
    • Suomeksi
    • På svenska
    • In English
  • Suomi
  • Svenska
  • English
  • Kirjaudu
Hakuohjeet
JavaScript is disabled for your browser. Some features of this site may not work without it.
Näytä viite 
  •   Ammattikorkeakoulut
  • Metropolia Ammattikorkeakoulu
  • Opinnäytetyöt
  • Näytä viite
  •   Ammattikorkeakoulut
  • Metropolia Ammattikorkeakoulu
  • Opinnäytetyöt
  • Näytä viite

Improving Mobile Telecommunications Centralized Services Operations and Maintenance Process By Combining Lean and Agile Practices

Rautavuori, Rauli (2019)

 
Avaa tiedosto
Rautavuori-Rauli-IM-Thesis-Final-2019.pdf (2.612Mt)
Lataukset: 


Rautavuori, Rauli
2019
All rights reserved. This publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited.
Näytä kaikki kuvailutiedot
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201905088251
Tiivistelmä
The case company needed to improve the efficiency of the existing framework-level process for mobile telecommunications centralized services operations & maintenance (CSO&M). With the current process, it was seen difficult by the company to achieve shorter delivery cycles for introducing new features and fixes into its network. The objective of this study was to propose an improved process for mobile telecommunications CSO&M.
In this study, qualitative data collection techniques were utilized and the selected research approach was Design research. Current state analysis was conducted to find challenges of the current CSO&M process. After that, relevant literature was searched to find solutions to the identified challenges. Based on the findings, a proposal for the improved CSO&M process was co-created with the case company.
The proposal for the improved CSO&M process focused on three areas. First, establishing parallel pipelines through the process for work items with various urgencies, prioritizing work and limiting work in progress. Second, utilizing the Scrumban process framework for prioritizing items based the cost of delay and for better synchronizing external dependencies. Third, organizing people according to the process by introducing virtual teams with end-to-end responsibility for a service or feature.
The outcome of the study, by increasing agility, would allow faster response to the cus-tomer’s needs for the case company’s voice subscription business. Currently, the business units and departments to be involved in the proposed process have somewhat different working practices and key performance indicators (KPIs). For successful implementation of the proposed CSO&M process, these differences should be resolved and common priorities for the whole organization established.
Kokoelmat
  • Opinnäytetyöt
Ammattikorkeakoulujen opinnäytetyöt ja julkaisut
Yhteydenotto | Tietoa käyttöoikeuksista | Tietosuojailmoitus | Saavutettavuusseloste
 

Selaa kokoelmaa

NimekkeetTekijätJulkaisuajatKoulutusalatAsiasanatUusimmatKokoelmat

Henkilökunnalle

Ammattikorkeakoulujen opinnäytetyöt ja julkaisut
Yhteydenotto | Tietoa käyttöoikeuksista | Tietosuojailmoitus | Saavutettavuusseloste