Introducing a New Customer Claims Model : Change Management in Action
Otronen, Elmo (2019)
Otronen, Elmo
2019
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2019052411705
https://urn.fi/URN:NBN:fi:amk-2019052411705
Tiivistelmä
Organizational behavior and change management are given more space in constantly changing business culture. This work will discuss the theories commonly used in change management and estimated the major challenges of completing the change successfully. The new enterprise resource planning system provides a great source to examine how the change is handled in company X. When permanent change is at the targeted stage, the understanding needs to be comprehensive about relationships between actors. Resistance should be taken into account to ease the change overall and communication channels need to be carefully thought. Different levels of change need to be recognized to assimilate the change and through that understand the common good which is tried to be achieved by the change. The change requires the feeling of cohesion, where everyone can be involved and feel that it is beneficial to change long lasting familiar and safe procedures which are not necessarily efficient. The permanent change can be achieved by involving everyone, assimilating the importance of the change and communicating efficiently about the different stages of the change.