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Service Design Methods in the Development of Small-Sized Enterprises : CASE STUDY Daa Henkilövuokraus Oy
(Yrkeshögskolan Novia, 2018)
This study tried to provide entrepreneurial thinking to develop small-sized businesses especially the immigrant-owned enterprises in Finland. The main objectives of this thesis were to motivate and support those entrepreneurs ...
Engaging New Association Members : for Turun Laulelman Ystävät ry
(Yrkeshögskolan Novia, 2018)
The aim of this thesis is to design and test a concept suggestion for engaging adult music hobbyists as members for music association Turun Laulelman Ystävät ry. The mission of Turun Laulelman Ystävät ry is to support the ...
How to identify potential leaders internally : And train them for success
(Yrkeshögskolan Novia, 2018)
Abstract
Well lead teams vastly outperform those under average leadership. Companies with a pipeline of well-prepared leaders have a powerful and defensible competitive advantage. Identifying those with leadership ...
Service Designing the Student Experience of the Leadership and Service Design Degree Programme
(Yrkeshögskolan Novia, 2018)
The topic of this master’s thesis is to develop the leadership and service design -programme of Turku University of Applied Sciences and Novia University of Applied Sciences to better meet their students’ and other ...
Designing a New Service Concept for Reducing Culture Shock : Case expatriates in Albania
(Yrkeshögskolan Novia, 2018)
This study is a practical research about the transition process of expatriates in Albania, and how to design a service to lessen the phenomenon of culture shock. The main focus of this study are the practical issues and ...
A More Satisfying Customer Journey Through Mariehamn Airport : How to develop the customer experience with service design methods
(Yrkeshögskolan Novia, 2018)
The purpose of the master’s thesis was to develop the customer experience at Mariehamn Airport with service design methods. The thesis work was commissioned by Finavia. Finavia is the Finnish airport operator that operates ...
A Service Design Approach for Online Learning Service Development
(Yrkeshögskolan Novia, 2018)
Pedagogy today demands the use of digital tools, and they are widely used in higher education. Students have to adapt to new ways to learn and take a more active role towards independent studies. Online learning services ...
CISSP certification – accreditation value for employees and recruiters
(Yrkeshögskolan Novia, 2018)
There is an increasing need to hire skilled IT security professionals but organisations worldwide have a hard time to fill their vacant IT security positions. The constant demand for new IT security professionals and ...
Development of Pop-up Stores as a B2B service : A secondary business for Fair Factory
(Yrkeshögskolan Novia, 2018)
In this thesis, the research and the service design process in the creation and the development of a secondary business in the field of pop-up stores is presented. The service is developed from a user-centric perspective ...
Friendly Leadership in Modern Teamwork
(Yrkeshögskolan Novia, 2018)
What is the most important thing driving the team success? It is not the work plan, the team members’ skills or the budget, it is the good leadership that creates the perfect teamworking atmosphere, draw the vision and ...