Service Development for Äspö Hard Rock Laboratory
Säynäjäkangas, Mari (2019)
2019
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2019112622621
https://urn.fi/URN:NBN:fi:amk-2019112622621
Tiivistelmä
Sweden has target to contribute to world’s need in the mining industry. Currently 50% of the global underground mining technology is provided by Swedish companies. 91% of the European Union´s (EU) iron ore production takes place in Sweden and about 55% of the EU´s need for copper is catered by Sweden. In Sweden over 300 companies are operating in mining industry.
This thesis is part of The Baltic Sea Underground Innovation Network (BSUIN) project, which is EU funded by Interreg Baltic Sea funding cooperation. BSUIN project’s target is to make the underground laboratories more accessible for innovation, business development and science by improving the information about the underground laboratories, the operation, user experiences and safety. Subject of this thesis is Äspö Hard Rock Laboratory, which is located in Oskarshamn, Sweden.
The current use of Äspö laboratory is for different methodological and technical development for final disposal of spent nuclear fuel and for the new projects such as environmental, geotechnics, geo-energy, material science and various technical development projects. The target of this thesis is to investigate the needs and expectation from the companies towards the Äspö Hard Rock laboratory, develop a service to support companies and to improve the facility usage for future research and development stakeholders.
The service design, new service development and innovation theories were used as the theoretical framework. Qualitative methodology was used to study the research problem including workshops, surveys, SWOT-analysis (Strengths, Weaknesses, Opportunities, Threats) and blueprints. Information was obtained from the literature, internet sources and workshops.
As a conclusion, it can be found that Äspö Hard Rock laboratory should widen their service marketing and build new networks with stakeholders both domestically and globally. They should improve usage of the database and increase their financial knowledge for funding. Service Blueprint should be further developed by enhancing information about the activities to provide a full understanding of how to improve the service towards the customer. Äspö Hard Rock laboratory could take the portfolio management tools in use to improve their project execution.
This thesis is part of The Baltic Sea Underground Innovation Network (BSUIN) project, which is EU funded by Interreg Baltic Sea funding cooperation. BSUIN project’s target is to make the underground laboratories more accessible for innovation, business development and science by improving the information about the underground laboratories, the operation, user experiences and safety. Subject of this thesis is Äspö Hard Rock Laboratory, which is located in Oskarshamn, Sweden.
The current use of Äspö laboratory is for different methodological and technical development for final disposal of spent nuclear fuel and for the new projects such as environmental, geotechnics, geo-energy, material science and various technical development projects. The target of this thesis is to investigate the needs and expectation from the companies towards the Äspö Hard Rock laboratory, develop a service to support companies and to improve the facility usage for future research and development stakeholders.
The service design, new service development and innovation theories were used as the theoretical framework. Qualitative methodology was used to study the research problem including workshops, surveys, SWOT-analysis (Strengths, Weaknesses, Opportunities, Threats) and blueprints. Information was obtained from the literature, internet sources and workshops.
As a conclusion, it can be found that Äspö Hard Rock laboratory should widen their service marketing and build new networks with stakeholders both domestically and globally. They should improve usage of the database and increase their financial knowledge for funding. Service Blueprint should be further developed by enhancing information about the activities to provide a full understanding of how to improve the service towards the customer. Äspö Hard Rock laboratory could take the portfolio management tools in use to improve their project execution.