Customer Portal: A Project for Digitalization in Mining and Metals
Khanal, Sarita (2019)
Khanal, Sarita
2019
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2019120224108
https://urn.fi/URN:NBN:fi:amk-2019120224108
Tiivistelmä
The main purpose of this thesis is to demonstrate the digital customer engagement by showing a real project, Customer Portal, which is an ongoing project in the case company, Outotec Oyj. Customer Portal is a web service that acts as a single access point for customers to all Outotec cloud-based digital offerings and engagement contents. It includes user access management, user profiles, assets analytics, notification center, service requests, collaboration space, and personalized support.
The additional purpose of this thesis is to understand the modern technologies that have been used to create the application. Customer Portal is built with ReactJS, TypeScript and Redux in the frontend, TypeScript and Node.js in the backend, MongoDB in database management and Azure in Cloud computing. Outotec React Component library is used for getting the different components of the application. The architecture and designing processes are also included in the thesis. Furthermore, a vivid view of the integration of all modern technologies to make a whole web application is shown.
This thesis can be useful to those people who want to see the impact of digitalization in mining and metals and know how to use it for better user experience. This project can give a detailed overview of use of digital data in mining and metals industries to be more productive and sustainable. Furthermore, it will give detail information of development of a web application in the real world.
The additional purpose of this thesis is to understand the modern technologies that have been used to create the application. Customer Portal is built with ReactJS, TypeScript and Redux in the frontend, TypeScript and Node.js in the backend, MongoDB in database management and Azure in Cloud computing. Outotec React Component library is used for getting the different components of the application. The architecture and designing processes are also included in the thesis. Furthermore, a vivid view of the integration of all modern technologies to make a whole web application is shown.
This thesis can be useful to those people who want to see the impact of digitalization in mining and metals and know how to use it for better user experience. This project can give a detailed overview of use of digital data in mining and metals industries to be more productive and sustainable. Furthermore, it will give detail information of development of a web application in the real world.