Enhancing user experience in mobile health
Ahonala, Anju (2020)
2020
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202001191425
https://urn.fi/URN:NBN:fi:amk-202001191425
Tiivistelmä
The health care field is going through digital transformation. Mobile health applications (mhealth) brings possibilities in delivering health care in a new way as well as great business opportunities for innovative start-ups. In order to create a successful mobile health application user-centered designing process is vital. User research must be conducted in order to develop the product in a user-centered way.
The purpose of this study was to investigate the user perceptions of Layette maternity application. The aim was to find out what are the perceptions of the users of Layette and how could Layette be developed to obtain more active users.
The study was conducted with qualitative focus group interviews. First, a pilot interview was conducted with three participants and then three focus groups with 7+6+6 participants were interviewed. In total 22 parents participated in the focus groups. The interview structure was divided in four themes according to the Mobile application rating Scale (uMars) tool of Stoyanov et al. 2015.: usability, visual design, content and engagement. The interviews were recorded, and the data was transcribed without leaving anything out. Qualitative content analysis was performed by using the interview structure’s for categories as pre-set themes.
The results showed that the participants highly appreciated the information in Layette application and found it to be very beneficial for those who are pregnant for the first time or have just had their first baby. Generally, the usability of the application was considered good, though visual design divided opinions in the participants. The content categories in the application were considered comprehensive but more profound information was requested. The participants were missing more functionalities and more personalization in the application. Almost all the participants would have recommended Layette for their friend who is pregnant with their first child.
Conclusions of the results can be made that there is a high demand for maternity-related mobile health applications and there is great potential in developing Layette for national and international markets.
The purpose of this study was to investigate the user perceptions of Layette maternity application. The aim was to find out what are the perceptions of the users of Layette and how could Layette be developed to obtain more active users.
The study was conducted with qualitative focus group interviews. First, a pilot interview was conducted with three participants and then three focus groups with 7+6+6 participants were interviewed. In total 22 parents participated in the focus groups. The interview structure was divided in four themes according to the Mobile application rating Scale (uMars) tool of Stoyanov et al. 2015.: usability, visual design, content and engagement. The interviews were recorded, and the data was transcribed without leaving anything out. Qualitative content analysis was performed by using the interview structure’s for categories as pre-set themes.
The results showed that the participants highly appreciated the information in Layette application and found it to be very beneficial for those who are pregnant for the first time or have just had their first baby. Generally, the usability of the application was considered good, though visual design divided opinions in the participants. The content categories in the application were considered comprehensive but more profound information was requested. The participants were missing more functionalities and more personalization in the application. Almost all the participants would have recommended Layette for their friend who is pregnant with their first child.
Conclusions of the results can be made that there is a high demand for maternity-related mobile health applications and there is great potential in developing Layette for national and international markets.