Experience of the use of collaborative tools on knolwedge management : Case: MyMobileMyLife 2010
Lewis, Michael (2011)
Lewis, Michael
Kemi-Tornion ammattikorkeakoulu Lapin ammattikorkeakoulu
2011
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201105239166
https://urn.fi/URN:NBN:fi:amk-201105239166
Tiivistelmä
Lewis, Michael Olushola 2011. Experience of the use of collaborative tools on Knowledge Management. Case: MyMobileMyLife 2010. Bachelor’s Thesis. Kemi-Tornio University of Applied Sciences. Business and Culture. Pages 43. Appendices 2.
The main objective of this thesis is to evaluate the effect of collaborative tools on knowledge management, using the organizational management process of the MyMobileMyLife 2010 as a case study. More specifically, it explains how knowledge is captured in collaborative environments with the use of collaborative tools, as well as suggests ways knowledge management can be improved in the 2011 edition of MyMobileMyLife. This thesis is commissioned by MKFC Stockholm College, Sweden.
The analysis of this qualitative single case study utilizes data gathered from four semi-structured interviews conducted amongst selected personnel from the collaborating organizations; MKFC Stockholm College, Sweden and Kemi-Tornio University of Applied Sciences, Finland. The theoretical framework guides the development of this thesis and enables one to link the findings to the context of this work. It is based on how knowledge was captured in the cause of MyMobileMyLife. In addition, it provides an insight to knowledge management, collaborative tools and how they are closely related.
The study results indicate that interviewees share similar and divergent opinions when using collaborative tools in online environments. The results show that collaborative tools can assist knowledge management, provided the tools being used are pre-determined and readily accessible to all members working within the same environment.
On the basis of my findings, I would suggest that pre-determined organizational policies that guide the use of collaborative tools be introduced to ensure knowledge is accessed by members in online environments. I would also like to suggest the utilization of single and de-centralized information portals, which would guarantee knowledge content can be accessed and captured by members of online communities.
Key words: collaborative tools, social media, knowledge, knowledge management, online communities.
The main objective of this thesis is to evaluate the effect of collaborative tools on knowledge management, using the organizational management process of the MyMobileMyLife 2010 as a case study. More specifically, it explains how knowledge is captured in collaborative environments with the use of collaborative tools, as well as suggests ways knowledge management can be improved in the 2011 edition of MyMobileMyLife. This thesis is commissioned by MKFC Stockholm College, Sweden.
The analysis of this qualitative single case study utilizes data gathered from four semi-structured interviews conducted amongst selected personnel from the collaborating organizations; MKFC Stockholm College, Sweden and Kemi-Tornio University of Applied Sciences, Finland. The theoretical framework guides the development of this thesis and enables one to link the findings to the context of this work. It is based on how knowledge was captured in the cause of MyMobileMyLife. In addition, it provides an insight to knowledge management, collaborative tools and how they are closely related.
The study results indicate that interviewees share similar and divergent opinions when using collaborative tools in online environments. The results show that collaborative tools can assist knowledge management, provided the tools being used are pre-determined and readily accessible to all members working within the same environment.
On the basis of my findings, I would suggest that pre-determined organizational policies that guide the use of collaborative tools be introduced to ensure knowledge is accessed by members in online environments. I would also like to suggest the utilization of single and de-centralized information portals, which would guarantee knowledge content can be accessed and captured by members of online communities.
Key words: collaborative tools, social media, knowledge, knowledge management, online communities.