Digitalization of Book Ordering Process
Toichkina, Miroslava (2020)
2020
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202005149014
https://urn.fi/URN:NBN:fi:amk-202005149014
Tiivistelmä
The book market is being constantly developed and transferred into the online environment. However, some bookstores still exist in a physical form only and are not familiar enough with the advantages of digitalization. In this way, Nibelungen Buchhandlung, the case company, faced the need to bring digital changes to its book ordering process.
The main aim of this research was to identify the costs and delays of the current book ordering process, to define the functionality of the “perfect” state and to find a solution according to the results. Qualitative research methodology was used with a specification of a case company method. The data was mostly collected from the open sources and by interviewing the store’s management.
As a result, three service providers were found. Their solutions met the defined requirements. After the comparison of the provided functionalities, the company called Libri was identified as the best option. The steps necessary for finding the solution were also described.
The main aim of this research was to identify the costs and delays of the current book ordering process, to define the functionality of the “perfect” state and to find a solution according to the results. Qualitative research methodology was used with a specification of a case company method. The data was mostly collected from the open sources and by interviewing the store’s management.
As a result, three service providers were found. Their solutions met the defined requirements. After the comparison of the provided functionalities, the company called Libri was identified as the best option. The steps necessary for finding the solution were also described.