Employee Motivation (Case: InterContinental Danang Sun Peninsula Resort, Vietnam)
Tran, Ngoc Han (2020)
2020
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2020052112759
https://urn.fi/URN:NBN:fi:amk-2020052112759
Tiivistelmä
The thesis focuses on identifying the definition and importance of employee motivation at a resort as well as suggesting methods to motivate this valuable capital. The commissioner of this study was InterContinental Danang Sun Peninsula Resort (ICDN) in Vietnam, one of the best luxurious resorts in the world. The company has obtained numerous awards and human capital is one of the factors contributing to the success of the company. Therefore, ICDN was chosen for a case study and the commissioner of the thesis to discover the ways ICDN has managed its human capital and motivate its employees.
Numerous kinds of literature on employee motivation, demotivation, methods of motivating employees, and employee motivation based on demographic factors, as well as the impact of the organizational structure on the motivation were studied. The research questions were how important employee motivation is at a big resort and how to retain this valuable capital in a competitive market.
The main research methodology was qualitative research methodology. Semi-structured interviews with six participants were conducted. The interviewees had different backgrounds. Two were managers and others were employees. The answers to the interview were compared to find the best solutions in policies and benefits in terms of employee motivation.
There was a variety of motivations being presented in this thesis. Thanks to the support of the commissioner, the responses from the interview were successfully collected and they contributed to the end result of the study. At the end of the thesis, the survey of the InterContinental Hotels Group was used to illustrate the percentage of the employees’ engagement from 630 respondents who are working at ICDN. It helps to consolidate the validity and reliability for the results of this research.
However, the opinions between managers and employees are not different. Most of the employees feel satisfied with the benefits at ICDN. Also, being a trainee in the Human Resource Department helps the author have a big picture and personally experience the policies in the business.
Numerous kinds of literature on employee motivation, demotivation, methods of motivating employees, and employee motivation based on demographic factors, as well as the impact of the organizational structure on the motivation were studied. The research questions were how important employee motivation is at a big resort and how to retain this valuable capital in a competitive market.
The main research methodology was qualitative research methodology. Semi-structured interviews with six participants were conducted. The interviewees had different backgrounds. Two were managers and others were employees. The answers to the interview were compared to find the best solutions in policies and benefits in terms of employee motivation.
There was a variety of motivations being presented in this thesis. Thanks to the support of the commissioner, the responses from the interview were successfully collected and they contributed to the end result of the study. At the end of the thesis, the survey of the InterContinental Hotels Group was used to illustrate the percentage of the employees’ engagement from 630 respondents who are working at ICDN. It helps to consolidate the validity and reliability for the results of this research.
However, the opinions between managers and employees are not different. Most of the employees feel satisfied with the benefits at ICDN. Also, being a trainee in the Human Resource Department helps the author have a big picture and personally experience the policies in the business.