Data Center Automation- and Hybrid Cloud System Requirements
Lukkarinen, Pasi (2020)
2020
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2020052915435
https://urn.fi/URN:NBN:fi:amk-2020052915435
Tiivistelmä
This master’s thesis defines requirements for a new hybrid cloud- and automation solution in data centers of the case company. A hybrid cloud solution enables a resource usage from a local data center or utilizing the resources from public- or private clouds. It also gives possibility for a user to choose a location where to deploy workload.
A data center automation solution offers an automation platform for the case company specialist to automate their daily tasks by extending a target of the commands from one server to many and offering a programmable interface to the environment. It also enables a quick way to analyze the maintained environments.
Both hybrid cloud- and automation tools need to be integrated and cooperate with existing environment such as Configuration Management Data Base (CMDB), IT Service Management (ITSM), hyper visors, monitoring, backups, anti-virus systems and patching tools.
The objective of this thesis was to define requirements based on which the case company can prepare a Request for Proposal (RFP) documentation, can evaluate the candidate solutions and decide the best solution for the case company.
The study was conducted by using a case study research method. Data collections consist of interviews of the different stakeholders, investigation of published material about the topic, investigation of the case company documentation, processes and setting a benchmark for the ITSM of the case company. Business case calculations were conducted with one possible vendor to understand financial impacts on the economy of the case company. Request for Information (RFI) was conducted in order to achieve more information about the solutions on the markets.
The outcome of the thesis is a list of requirements for both hybrid cloud and data center automation solutions. On automation side a justification, why each requirement is on the list, are included beside the requirement. Requirements are divided into five different categories and a division between optional and mandatory requirements can be found from the list.
The outcome helps the case company to finish an RFI process by conducting a Proof of Concept (POC) with two chosen solutions and continue to RFP -phase smoothly after that. The thesis includes also discussions for the next steps related to possible system acquisition. What company should consider when totally a new way of doing things will be launched as it has impacts on different sides of the company, starting from the business process related to a server order and ending to a simple maintenance task to be done by the case company specialist.
A data center automation solution offers an automation platform for the case company specialist to automate their daily tasks by extending a target of the commands from one server to many and offering a programmable interface to the environment. It also enables a quick way to analyze the maintained environments.
Both hybrid cloud- and automation tools need to be integrated and cooperate with existing environment such as Configuration Management Data Base (CMDB), IT Service Management (ITSM), hyper visors, monitoring, backups, anti-virus systems and patching tools.
The objective of this thesis was to define requirements based on which the case company can prepare a Request for Proposal (RFP) documentation, can evaluate the candidate solutions and decide the best solution for the case company.
The study was conducted by using a case study research method. Data collections consist of interviews of the different stakeholders, investigation of published material about the topic, investigation of the case company documentation, processes and setting a benchmark for the ITSM of the case company. Business case calculations were conducted with one possible vendor to understand financial impacts on the economy of the case company. Request for Information (RFI) was conducted in order to achieve more information about the solutions on the markets.
The outcome of the thesis is a list of requirements for both hybrid cloud and data center automation solutions. On automation side a justification, why each requirement is on the list, are included beside the requirement. Requirements are divided into five different categories and a division between optional and mandatory requirements can be found from the list.
The outcome helps the case company to finish an RFI process by conducting a Proof of Concept (POC) with two chosen solutions and continue to RFP -phase smoothly after that. The thesis includes also discussions for the next steps related to possible system acquisition. What company should consider when totally a new way of doing things will be launched as it has impacts on different sides of the company, starting from the business process related to a server order and ending to a simple maintenance task to be done by the case company specialist.