Development of collaboration with stakeholders in digital services
Taipalus, Aino (2020)
2020
All rights reserved. This publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited.
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2020090720150
https://urn.fi/URN:NBN:fi:amk-2020090720150
Tiivistelmä
This study explores how collaboration with stakeholders should be developed in digital services alongside with ITIL 4 practices. The objective for this study was to create instructions how the current collaboration should be developed inside the case team.
The study was conducted as qualitative research and data was collected in three phases. The first data collection focused on gathering and analyzing information of the current status of collaboration with stakeholders. The findings of the current state analysis (CSA) pointed out which theories should be studied for this study in order to create a conceptual framework (CF). The conceptual framework, together with second data collection, led to the creation of the first proposal. The initial proposal was evaluated in the third data collection stage. The final proposal was created and presented with recommendations for next steps.
The outcome of this study is a proposition on how the collaboration with stakeholders should be developed based on ITIL 4 practices in the case company. The study gives a holistic perspective to developing digital services and is relevant now when the global pandemic is affecting the industry. Moreover, it provides for the case team a foundation to develop collaboration and methods how it could be measured and reported. The outcome supports the case team’s strategic goals.
The study was conducted as qualitative research and data was collected in three phases. The first data collection focused on gathering and analyzing information of the current status of collaboration with stakeholders. The findings of the current state analysis (CSA) pointed out which theories should be studied for this study in order to create a conceptual framework (CF). The conceptual framework, together with second data collection, led to the creation of the first proposal. The initial proposal was evaluated in the third data collection stage. The final proposal was created and presented with recommendations for next steps.
The outcome of this study is a proposition on how the collaboration with stakeholders should be developed based on ITIL 4 practices in the case company. The study gives a holistic perspective to developing digital services and is relevant now when the global pandemic is affecting the industry. Moreover, it provides for the case team a foundation to develop collaboration and methods how it could be measured and reported. The outcome supports the case team’s strategic goals.