Implementation of Itella mail Logistics System in Ghana Postal Services
Tetteh, Richard (2012)
Savonia-ammattikorkeakoulu
2012
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2012060812204
https://urn.fi/URN:NBN:fi:amk-2012060812204
Tiivistelmä
Information technology is one of the major drivers of innovation, economic growth and social change. The emergence of Information and Communication Technology (ICT) has led to a paradigm shift in the Postal Services industry, where innovation has become a competitive tool in the logistics chain process. Unlike the traditional way of receiving, sorting and delivering letters by human, the modern real-time based practical approach brings the public faster and more reliable services.
To respond to this change, this thesis aims to explore the inefficiencies in the Ghana Post postal system, identifies bottlenecks and adapt the Finnish system of Itella logistics modern approach as problem solution in improving the Ghana Post postal system. The primary data collection method used to gather data for this thesis was a qualitative method. The method of enquiry was an open-ended questions and face to face interview. The interview was analyzed through a SWOT analysis tool to identify strengths, weaknesses, threats and opportunities.
The main findings of the thesis are that, there is a mismatch of Itella system with Ghana Post Company system. The technology used in the Itella system makes it impossible at the moment to adapt it into the Ghana Post system. It is very advanced system. This makes the two systems incompatible due lack of resources on the side of Ghana Post. But there are many ideas that Ghana Post can learn from Itella to improve their current system. One recommended services were the IPost service that Itella provides to their customers that enables them to post letters electronically which provides zero carbon footprint. Also the Smart Post services that provide self-service to customers is an interesting service that could be transferred. The limitation of this study is that, time could not permit the study to explore all the current improvements of Ghana Post due to time constraint.
To respond to this change, this thesis aims to explore the inefficiencies in the Ghana Post postal system, identifies bottlenecks and adapt the Finnish system of Itella logistics modern approach as problem solution in improving the Ghana Post postal system. The primary data collection method used to gather data for this thesis was a qualitative method. The method of enquiry was an open-ended questions and face to face interview. The interview was analyzed through a SWOT analysis tool to identify strengths, weaknesses, threats and opportunities.
The main findings of the thesis are that, there is a mismatch of Itella system with Ghana Post Company system. The technology used in the Itella system makes it impossible at the moment to adapt it into the Ghana Post system. It is very advanced system. This makes the two systems incompatible due lack of resources on the side of Ghana Post. But there are many ideas that Ghana Post can learn from Itella to improve their current system. One recommended services were the IPost service that Itella provides to their customers that enables them to post letters electronically which provides zero carbon footprint. Also the Smart Post services that provide self-service to customers is an interesting service that could be transferred. The limitation of this study is that, time could not permit the study to explore all the current improvements of Ghana Post due to time constraint.