Improvement of Transition Data Centre Services Process
Huhtala, Jussi Antti Kullervo (2021)
Huhtala, Jussi Antti Kullervo
2021
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2021090117366
https://urn.fi/URN:NBN:fi:amk-2021090117366
Tiivistelmä
A case company which offers broad range of information technology services has developed a new production platform. All existing customers need to be transitioned to the new production platform. A team was put to together to handle the transition of customers and pro- cess for performing those transitions was developed by the transition team.
Process needs to transition customers faster than it is doing now for the transition team to reach target deadlines for all the transitions. It is important for the case company to get all the customers transitioned as fast as possible because it consumes resources to maintain two production platforms. It produces hardware and licensing costs to maintain two production platforms. Also, it is very inconvenient for people to work with two different production platforms.
This thesis investigates how could the process could be optimized to perform faster and keep errors to minimum. First process theory was studied which was used as a basis for process analysis. The process was investigated by conducting interviews of the transition team members, studying hundreds of pages of documentation created about the process and gathering notes from meetings and workshops.
Improvements for the process were suggested. Suggestions include automation of some parts of the process, rearrangement of tasks in the process, improvements to communication with customers, acquiring human resources outside the transition team for doing some labour-intensive tasks and delegating responsibilities.
The new production platform of the case company consists of both data centre services and network services. This thesis covers only a process that is responsible of transitioning data centre services. Also, there are many factors affecting the process from outside the process itself. These factors are outside the scope of improvement suggestions of the thesis as well.
The results of the thesis shows that many things that slow down the process come from outside the process itself and are out of scope of this thesis. Still many points that could be improved in the process itself was identified and improvements for those points were sug- gested.
Process needs to transition customers faster than it is doing now for the transition team to reach target deadlines for all the transitions. It is important for the case company to get all the customers transitioned as fast as possible because it consumes resources to maintain two production platforms. It produces hardware and licensing costs to maintain two production platforms. Also, it is very inconvenient for people to work with two different production platforms.
This thesis investigates how could the process could be optimized to perform faster and keep errors to minimum. First process theory was studied which was used as a basis for process analysis. The process was investigated by conducting interviews of the transition team members, studying hundreds of pages of documentation created about the process and gathering notes from meetings and workshops.
Improvements for the process were suggested. Suggestions include automation of some parts of the process, rearrangement of tasks in the process, improvements to communication with customers, acquiring human resources outside the transition team for doing some labour-intensive tasks and delegating responsibilities.
The new production platform of the case company consists of both data centre services and network services. This thesis covers only a process that is responsible of transitioning data centre services. Also, there are many factors affecting the process from outside the process itself. These factors are outside the scope of improvement suggestions of the thesis as well.
The results of the thesis shows that many things that slow down the process come from outside the process itself and are out of scope of this thesis. Still many points that could be improved in the process itself was identified and improvements for those points were sug- gested.