Experimental Application Of Lean In A Service-Based Company X
Shrestha, Sachin (2021)
2021
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2021111120077
https://urn.fi/URN:NBN:fi:amk-2021111120077
Tiivistelmä
The concept of Lean has been intriguing ever since its introduction with Toyota Motor Corporation. From the manufacturing industry, it has since made its way across various other industries including the service-based industry. The author who was employed in a service-based industry was therefore motivated to perform research on the subject.
This thesis is a journal on a pilot project to establish a lean business process and was commissioned by a case company ‘X’. The company ‘X’ is a provider of services; mainly housekeeping. Company X operates in Sweden and Finland. The project was carried out by the author, who worked as the Group leader for 14 weeks.
The methodology applied for the research and thereby also projects was a literature review followed by empirical implementation. The principles were compiled from various works of literature. However, for the experimental introduction, the author made independent research and concluded to explicitly apply the 4P model and 17 principles from the literature ‘The Toyota Way to Service Excellence: Lean Transformation in Service Organizations’ by Jeffery K. Liker and Karyn Ross.
The progress, as well as the shortcomings during the study and experiment, were documented, and the overall project was also monitored by the company’s supervisor. The findings that can be utilized for value creation were implemented by the company’s management, employee, and customer.
Even as the project concluded for the author, the endeavor to achieve lean for the company continued. Lean was not one man’s goal but rather of the company’s goal.
This thesis is a journal on a pilot project to establish a lean business process and was commissioned by a case company ‘X’. The company ‘X’ is a provider of services; mainly housekeeping. Company X operates in Sweden and Finland. The project was carried out by the author, who worked as the Group leader for 14 weeks.
The methodology applied for the research and thereby also projects was a literature review followed by empirical implementation. The principles were compiled from various works of literature. However, for the experimental introduction, the author made independent research and concluded to explicitly apply the 4P model and 17 principles from the literature ‘The Toyota Way to Service Excellence: Lean Transformation in Service Organizations’ by Jeffery K. Liker and Karyn Ross.
The progress, as well as the shortcomings during the study and experiment, were documented, and the overall project was also monitored by the company’s supervisor. The findings that can be utilized for value creation were implemented by the company’s management, employee, and customer.
Even as the project concluded for the author, the endeavor to achieve lean for the company continued. Lean was not one man’s goal but rather of the company’s goal.