Drivers of organizational adoption of automation
Tussyadiah, Iis P.; Tuomi, Aarni; Ling, Erin Chao; Miller, Graham; Lee, Geunhee (2021)
Pergamon.
2021
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi-fe2021111956250
https://urn.fi/URN:NBN:fi-fe2021111956250
Tiivistelmä
Highlights
• Organizational adoption of automation is made possible by technological progress
• Labor shortage, due to demographic change, livability, and labor mobility, calls for automation.
• Customer characteristics and culture determine how automation is designed and implemented.
• Transformational leadership is key to successful realization of business model innovation.
• These factors can be employed to improve adoption of best practices of automation in tourism.
• Organizational adoption of automation is made possible by technological progress
• Labor shortage, due to demographic change, livability, and labor mobility, calls for automation.
• Customer characteristics and culture determine how automation is designed and implemented.
• Transformational leadership is key to successful realization of business model innovation.
• These factors can be employed to improve adoption of best practices of automation in tourism.