The Quality of Internal Communication during remote work. Case: KWH Logistics, Support Functions

Abstract

Internal communication is an important part of the running of a business as it affects the well-being and motivation of employees and employers. A sudden shift to a virtual workplace affects the internal communication. This thesis studies the quality of internal communication in KWH Logistics Support Functions during the pandemic, focusing on communication both within and across the departments as well as the communication tools. The research was performed by studying literature, conducting a questionnaire, analyzing results, combining results with theory, and presenting suggestions for improvement. The theoretical framework of the thesis includes communication, internal communication, the virtual workplace, and internal communication strategy. The research is conducted as mixed-method, combining quantitative and qualitative questions, to get a clear understanding of the attitudes of the respondents. The results of the study show that employees are generally satisfied with the quality of internal communication in the workplace. The respondents agree that they get professional help and meetings organized remotely function well, while the employees require more information regarding current issues and clear instructions for the use of communication tools. By doing this research development objectives are found to further improve the quality of internal communication.