Junttan Subsidiary Performance: service department implementation and performance audits at Junttan subsidiaries
Niemi, Niilo (2020)
2020
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2021112622058
https://urn.fi/URN:NBN:fi:amk-2021112622058
Tiivistelmä
The aim of this thesis project was to develop a tool for the client organization to be able to evaluate the performance of the service departments of its subsidiaries as well as a set of guidelines for the subsidiaries to follow.
Defining the needs of the client organization and researching methods of performance development in an industrial setting were the tools used to create the guidelines as well as the evaluation tool.
The thesis project resulted in a service operation guide for the subsidiaries of the client organization. Additionally, the project created an evaluation matrix that allows for the client organization to evaluate the performance of its subsidiaries. The project created challenging situations which were only solvable by using all of the tools available: experience from previous projects, theoretical knowledge, as well as being able to refocus onto the main aim of the project. The challenges that the project created, allowed for professional growth when working on development projects.
Defining the needs of the client organization and researching methods of performance development in an industrial setting were the tools used to create the guidelines as well as the evaluation tool.
The thesis project resulted in a service operation guide for the subsidiaries of the client organization. Additionally, the project created an evaluation matrix that allows for the client organization to evaluate the performance of its subsidiaries. The project created challenging situations which were only solvable by using all of the tools available: experience from previous projects, theoretical knowledge, as well as being able to refocus onto the main aim of the project. The challenges that the project created, allowed for professional growth when working on development projects.