Improving Warehouse Resourcing Process
Nybäck, Frans (2021)
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2021112922507
https://urn.fi/URN:NBN:fi:amk-2021112922507
Tiivistelmä
This thesis explores the objective of improving the case company’s warehouse resourcing process. The previous resourcing activities were built organically around different parts of operations without a comprehensive process and standard tools. As the operations evolved through changes in customers and their needs, it was discovered that the workforce resourcing was inflexible and impairing financial goals.
The objective was first approached by describing the de facto resourcing process and mapping of activities and responsibilities relating to decision making. The findings where then discussed with different stakeholders to identify issues and weaknesses in the current practice of resourcing. The most pressing issues were agreed to be lack of process and tools, understanding of capacity planning and forecasting. These issues where then searched in literature to find ideas and solutions to them. A conceptual framework was constructed from the literature findings to be used with the operations to build a proposal for improvements.
The outcome of this thesis is a set of methods and tools along with a definition of roles and responsibilities. The suggestions include frameworks for performance management and resourcing decision making, a RACI-matrix, forecasting methods and anticipating capacity planning model.
With the use of tools and methods described in this thesis the warehouse could standardise its resourcing decision making process, release workload from frontline managers, increase mobility between its operations and right size its capacity. These actions could able the warehouse to cut down costs, increase worker efficiency with a more levelled workload and ultimately maintain the service promise of quality and on time delivery to the customers.
The objective was first approached by describing the de facto resourcing process and mapping of activities and responsibilities relating to decision making. The findings where then discussed with different stakeholders to identify issues and weaknesses in the current practice of resourcing. The most pressing issues were agreed to be lack of process and tools, understanding of capacity planning and forecasting. These issues where then searched in literature to find ideas and solutions to them. A conceptual framework was constructed from the literature findings to be used with the operations to build a proposal for improvements.
The outcome of this thesis is a set of methods and tools along with a definition of roles and responsibilities. The suggestions include frameworks for performance management and resourcing decision making, a RACI-matrix, forecasting methods and anticipating capacity planning model.
With the use of tools and methods described in this thesis the warehouse could standardise its resourcing decision making process, release workload from frontline managers, increase mobility between its operations and right size its capacity. These actions could able the warehouse to cut down costs, increase worker efficiency with a more levelled workload and ultimately maintain the service promise of quality and on time delivery to the customers.