Digital Equality in Digital Society - Accessibility Features of Mobile Application
Heikkinen, Pekka (2022)
2022
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202201271722
https://urn.fi/URN:NBN:fi:amk-202201271722
Tiivistelmä
The purpose of this thesis was to find out and describe what factors in mobile applications indicated accessibil-ity of mobile applications. The aim of the thesis was to gather this information for the client of this thesis, Kela, and to provide it in a compiled manner for the development process of accessible mobile applications.
The research method of the thesis was the methods of the narrative literature review. The narrative literature review is used in studies aimed at creating the widest possible overview of the topic under investigation. The literature review data consisted of nine studies(n=9) and the data was collected from the following databases; Pubmed, EBSCOhost / Cinahl complete, ScienceDirect and Scholar Google. The dataset was limited to 2015–2021 and used search terms were accessibility, mhealth, mobile health, mobile phone, smart-phone, mobile application, app, usability, user needs and self-management. The data was analyzed by thematic analysis method.
The results of the research showed that accessibility is reflected in mobile applications as technical features and cognitive properties. Technical accessibility is related, for example, to the mobile application user interface, which must be clear and logical and available using assistive technology if necessary. Proven features also include applications predictability and mobile intuitiveness. An accessible mobile applivation can provide tips and instructions when needed. Cognitive accessibility, on the other hand, describes the clarity of the content and information of the mobile application. All user group benefits from the accessible services.
The research method of the thesis was the methods of the narrative literature review. The narrative literature review is used in studies aimed at creating the widest possible overview of the topic under investigation. The literature review data consisted of nine studies(n=9) and the data was collected from the following databases; Pubmed, EBSCOhost / Cinahl complete, ScienceDirect and Scholar Google. The dataset was limited to 2015–2021 and used search terms were accessibility, mhealth, mobile health, mobile phone, smart-phone, mobile application, app, usability, user needs and self-management. The data was analyzed by thematic analysis method.
The results of the research showed that accessibility is reflected in mobile applications as technical features and cognitive properties. Technical accessibility is related, for example, to the mobile application user interface, which must be clear and logical and available using assistive technology if necessary. Proven features also include applications predictability and mobile intuitiveness. An accessible mobile applivation can provide tips and instructions when needed. Cognitive accessibility, on the other hand, describes the clarity of the content and information of the mobile application. All user group benefits from the accessible services.