Lean and Cost-efficient Textile Delivery for a Service Organization
Mefful, Daniel (2022)
2022
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202203012990
https://urn.fi/URN:NBN:fi:amk-202203012990
Tiivistelmä
Over the years, the case organization had been incurring excess delivery cost because of excess textile procurement to meet customer demand in lean and peak seasons, due to inability to determine customer need, and customer desire to keep excess textiles for future unexpected rise in demand. This background led to the question of whether it is cost-efficient to increase delivery quantity of product and service and decrease number of visits or decrease delivery volumes and increase number of visits to customer location to customers. That is, a decision to either increasing or decreasing cost incurred on delivering product and service or increasing or cutting back cost of transportation on delivery.
The objective of this study is to assess historical delivery data between years 2017 and 2018 and determine and design a cost-efficient Lean textile delivery or flow to customers and design a tool to aid decision making. This study concentrates on Lean delivery of products and services rendered from the perspective of the supplier, the Case Organization, without compromising the integrity of customer value and expectation.
Method and methodology focus on case study, from a subjective and interpretivist point, using mixed method of data collection and analysis and a deductive theoretical development.
It was clear that a determined fixed average Lean delivery volume in lean and peak seasons have potential for cost-savings. It was concluded that, in addition, years 2019 and 2020 historical data should be examined for better understanding of trends in product delivery volume and transportation, and related costs, to enable perfection in Lean delivery in the future. Further, at least, five selected customers’ cases in other countries apart from Finland could be examined for the same period to enable better understanding and generalizability on a global operational scale.
The objective of this study is to assess historical delivery data between years 2017 and 2018 and determine and design a cost-efficient Lean textile delivery or flow to customers and design a tool to aid decision making. This study concentrates on Lean delivery of products and services rendered from the perspective of the supplier, the Case Organization, without compromising the integrity of customer value and expectation.
Method and methodology focus on case study, from a subjective and interpretivist point, using mixed method of data collection and analysis and a deductive theoretical development.
It was clear that a determined fixed average Lean delivery volume in lean and peak seasons have potential for cost-savings. It was concluded that, in addition, years 2019 and 2020 historical data should be examined for better understanding of trends in product delivery volume and transportation, and related costs, to enable perfection in Lean delivery in the future. Further, at least, five selected customers’ cases in other countries apart from Finland could be examined for the same period to enable better understanding and generalizability on a global operational scale.