The Importance of Staff Training in the Hotel Industy : Case study: Renaissance Shanghai Yuyuan Hotel
Yang, Xiao (2010)
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In any kind of business, human resources are the most powerful sources. How to attract outstanding personnel, how to make full use of employees’abilities and potentials in order to help achieve the organizational objectives are the questions that every leader should take into consideration. Staff training is a very essential part of Human Resource Management (HRM), it is a path for the management to know about their employees, it is a way to help employees to make best use of their own abilities, and it is a method to assist employees to become more professional at what they do. With the help of HRM, business success is partly guaranteed. The purpose of this thesis is to help every employee in the hotel industry to find out the importance of staff training. The theoretical part introduces HRM, Strategic Human Resource Management (SHRM) and staff training. Topics about staff training, the importance of it, and the benefits it bring are discussed in the theory part. The empirical part consists of a research of both quantitative and qualitative methods in Renaissance Shanghai Yuyuan Hotel, 53 respondents have been participated in this research. The research results show that the employees have not fully realized the importance of staff training, the hotel could be in a dangerous situation if employees do not take trainings seriously.