Further Development of Supplier Portal

Abstract

The purpose of the thesis was to develop Wärtsilä Supplier Portal. The developing was done by researching and analyzing the suppliers’ feedback regarding the Wärtsilä Supplier Portal. The feedback was collected with an online survey. The results were compared to the corresponding survey results from the previous year to observe the trend of the user satisfaction. This thesis is divided into three main chapters: company overview, theoretical framework and the feedback. The theoretical framework of this thesis proceeds logically focusing on the topic of the thesis. The main area concentrated was sup-ply chain management, procurement and e-business in general. Suppliers’ feedback was carefully analyzed to see the current status and the future development potential. The feedback from the last year was also utilized in this comparison. This gave a possibility to see what has been the trend of the user satisfaction compared to the previous time period. From the collected and analyzed information plenty of considerable improvement proposals came up. Usage experiences displayed some existing problems. New functions related feedback pro-posed new functions that could be implemented to the Portal. Communication re-lated feedback and feedback comparison gave us the current status of Portal.