Impacts of SAP Implementation on Commercial Operations
Kinnunen, Antti (2022)
Kinnunen, Antti
2022
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202205016634
https://urn.fi/URN:NBN:fi:amk-202205016634
Tiivistelmä
This thesis was conducted for Neste Corporation, a Finnish company specializing in renewable diesel and sustainable aviation fuel solutions. The objective of this thesis was to investigate the benefits and challenges of the current SAP environment from the Commercial Operations perspective at the case company.
As a main research method, this thesis was conducted by carrying out a current state analysis on the studied theme. During the current state analysis, qualitative research methods were utilized in interviewing employees of the case company, investigating the company’s internal documentation on the studied theme and utilizing the author’s personal observations during the thesis writing stage. In addition, relevant literature and best practices of this study were reviewed in order to discuss the key concepts of this study.
The current state analysis identified several benefits and challenges around the current SAP system. The selected areas were categorized and summarized in key improvement areas which were eventually utilized in mapping out the research results and improvement proposals of this study.
The outcome of this thesis is a validated set of key improvement areas around the current SAP environment from the Commercial Operations perspective at the case company. Additionally, improvement proposals for each selected area were provided. The results of this study can be utilized in developing the current SAP environment of the case company accordingly. Moreover, the improvement proposals have the overall potential to improve the user experience around the SAP system and ultimately improve the SAP performance of the Commercial Operations, eventually following up with increased productivity and enhanced customer service.
As a main research method, this thesis was conducted by carrying out a current state analysis on the studied theme. During the current state analysis, qualitative research methods were utilized in interviewing employees of the case company, investigating the company’s internal documentation on the studied theme and utilizing the author’s personal observations during the thesis writing stage. In addition, relevant literature and best practices of this study were reviewed in order to discuss the key concepts of this study.
The current state analysis identified several benefits and challenges around the current SAP system. The selected areas were categorized and summarized in key improvement areas which were eventually utilized in mapping out the research results and improvement proposals of this study.
The outcome of this thesis is a validated set of key improvement areas around the current SAP environment from the Commercial Operations perspective at the case company. Additionally, improvement proposals for each selected area were provided. The results of this study can be utilized in developing the current SAP environment of the case company accordingly. Moreover, the improvement proposals have the overall potential to improve the user experience around the SAP system and ultimately improve the SAP performance of the Commercial Operations, eventually following up with increased productivity and enhanced customer service.