Developing digital training in non-governmental organization
Aal-Owayef, Arkan (2022)
2022
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2022052411687
https://urn.fi/URN:NBN:fi:amk-2022052411687
Tiivistelmä
The objective of this research is developing digital trainings. This development is so important in order to reach more customers during an epidemic situation, as well as reaching customers in different cities across Finland.
The research strategy used is action research, and many cycles were used to develop the solution. Many data collection methods were used to obtain data, such as participant observation, questionnaires, semi-structured interviews, and customer journey mapping to get more information about customer experience.
Online and live trainings both have advantages and disadvantages, and both of them are widely used to deliver different trainings. In live trainings, participants have the opportunity to network with other participants, exchange ideas and get more social interaction. At the same time, it requires more time to attend the training venue and it is more costy to travel, in addition to the health risks of gathering, while online training has a great advantage because it can save time and money, removing steps that are not necessary for the learning experience. It also give participants the freedom to learn on their own schedule, and everyone can progress faster as a result. During the research many digital tools were used, such as Google Meet, Zoom and TEAMS, to deliver the training. Additionally, online platforms were used to host training materials to serve to customer who couldn’t attend online training, and customer experience for each tool was captured. Many customers liked the online training experience, especially students and participants who work - it was so convenient to them - in addition to participants who live outside the Helsinki metropolitan area. Based on the research, development recommendations were also formulated for future development.
The research strategy used is action research, and many cycles were used to develop the solution. Many data collection methods were used to obtain data, such as participant observation, questionnaires, semi-structured interviews, and customer journey mapping to get more information about customer experience.
Online and live trainings both have advantages and disadvantages, and both of them are widely used to deliver different trainings. In live trainings, participants have the opportunity to network with other participants, exchange ideas and get more social interaction. At the same time, it requires more time to attend the training venue and it is more costy to travel, in addition to the health risks of gathering, while online training has a great advantage because it can save time and money, removing steps that are not necessary for the learning experience. It also give participants the freedom to learn on their own schedule, and everyone can progress faster as a result. During the research many digital tools were used, such as Google Meet, Zoom and TEAMS, to deliver the training. Additionally, online platforms were used to host training materials to serve to customer who couldn’t attend online training, and customer experience for each tool was captured. Many customers liked the online training experience, especially students and participants who work - it was so convenient to them - in addition to participants who live outside the Helsinki metropolitan area. Based on the research, development recommendations were also formulated for future development.