Competence Development of Freelance Trainers

Abstract

The purpose of this thesis is to produce a plan for Company X to develop and ensure the needed competence of their trainers. Previous literature was used as a base to formulate the plan. Competence development consist of three stages: identification of competence, competence evaluation and actions to develop the competence. The company has already evaluated and identified that the competence they would like to develop and ensure is the trainer’s presentation skills. One of the ways to ensure the needed competence in a company is to invest in the personnel’s competence development. This can be done by offering activities such as onboarding, personal development planning, mentoring and planned training. The effectiveness of competence development is increased by combining these different methods of learning. In this thesis, onboarding, planned training and feedback will be examined as the methods to develop competence. Based on earlier literature and research a plan consisting of these three different methods was formulated. The onboarding phase ensures that the trainers are aware of what is expected of them in order for them to confidently hold the training. The training phase is an optional training offered to the trainers providing them the chance to develop their competence as presenters. Having a formal feedback system ensures that the trainers get feedback on their trainings, both from the company and the customers which will help in developing the specific competence areas.