Solutions to Enhance the Quality of the Housekeeping Department: Natural Homestay, Hoi An, Viet Nam
Tram, Bui Thuy Anh (2022)
Tram, Bui Thuy Anh
2022
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2022060113939
https://urn.fi/URN:NBN:fi:amk-2022060113939
Tiivistelmä
The purpose of this study was to focus on identifying the problems that have occurred in the Housekeeping department and the solutions to these problems, helping to reinforce the important role Housekeeping plays in the development process of the hotel. The commissioner of this study was Natural Homestay - a hotel in Hoi An, Vietnam. The results of this study would be useful in improving the service quality at the hotel for the guests staying.
This thesis incorporated various theoretical sources, ideas, and overview forms of the Housekeeping department in order to fulfil the intended aim, as well as demonstrating the relevance of this department in the hotel company. Furthermore, the approach employed in this thesis was qualitative methodology, with a focus on semi-structured interviews. Accordingly, the hotel and its leadership team would recognize the challenges that the housekeeping department was having based on the findings of the interviews and proposed appropriate remedies.
Through semi-structured interviews with Housekeeping staff, various information was collected about the current working situation of this department and employees' feelings when asked about customer issues. hotel. Based on the results of the above interviews, showed the necessity and importance of improving the quality and spiritual value of employees in this department.
This thesis incorporated various theoretical sources, ideas, and overview forms of the Housekeeping department in order to fulfil the intended aim, as well as demonstrating the relevance of this department in the hotel company. Furthermore, the approach employed in this thesis was qualitative methodology, with a focus on semi-structured interviews. Accordingly, the hotel and its leadership team would recognize the challenges that the housekeeping department was having based on the findings of the interviews and proposed appropriate remedies.
Through semi-structured interviews with Housekeeping staff, various information was collected about the current working situation of this department and employees' feelings when asked about customer issues. hotel. Based on the results of the above interviews, showed the necessity and importance of improving the quality and spiritual value of employees in this department.