Improving Case Company Additional Order Process
Korpenfelt, Otto (2022)
2022
All rights reserved. This publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited.
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2022060214604
https://urn.fi/URN:NBN:fi:amk-2022060214604
Tiivistelmä
The objective of this thesis was to improve the additional order process in the case company’s Marine & Offshore projects. The additional order sales are done during the project execution phase. The additional orders form a significant part of the case company’s marine business revenue and the process has several defects, which needed improving.
The selected research approach for this thesis was design research and qualitative methods were used for data collection. The thesis includes four main stages. The first stage was a current state analysis and the outcome from that was the strengths and the weaknesses of the additional order process. The summary of the strengths and the weaknesses created the basis for which weaknesses to improve in this thesis. The second stage was to find improvement ideas to the additional order process weaknesses from the relevant literature to form the conceptual framework. The third step was to create the initial proposal to improve the additional order process based on the weaknesses and ideas from the conceptual framework. The fourth step was to validate the initial proposal with the management to get feedback for the final proposal.
Final proposal included the additional order process map, process improvement recommendations, process owner’s activities and KPIs. Improvement suggestions were done for five different additional order process steps. Five process owner’s activities were created and four additional order process KPIs were concluded.
The final proposal gives general level solutions to most of the weaknesses discovered from the current state analysis. The proposal has useful improvement suggestions, which can be implemented quite easily. Once improvements are in place, process owner’s activities and KPIs can be fully implemented. Process map is useful for new employees and it can be easily modified to some other form if needed. The additional order process map, improvement suggestions, process owner’s activities and KPIs give a good starting point for further process development.
The selected research approach for this thesis was design research and qualitative methods were used for data collection. The thesis includes four main stages. The first stage was a current state analysis and the outcome from that was the strengths and the weaknesses of the additional order process. The summary of the strengths and the weaknesses created the basis for which weaknesses to improve in this thesis. The second stage was to find improvement ideas to the additional order process weaknesses from the relevant literature to form the conceptual framework. The third step was to create the initial proposal to improve the additional order process based on the weaknesses and ideas from the conceptual framework. The fourth step was to validate the initial proposal with the management to get feedback for the final proposal.
Final proposal included the additional order process map, process improvement recommendations, process owner’s activities and KPIs. Improvement suggestions were done for five different additional order process steps. Five process owner’s activities were created and four additional order process KPIs were concluded.
The final proposal gives general level solutions to most of the weaknesses discovered from the current state analysis. The proposal has useful improvement suggestions, which can be implemented quite easily. Once improvements are in place, process owner’s activities and KPIs can be fully implemented. Process map is useful for new employees and it can be easily modified to some other form if needed. The additional order process map, improvement suggestions, process owner’s activities and KPIs give a good starting point for further process development.