Improvements to Contractor Workload Analysis
Storås, Kaj (2022)
Storås, Kaj
2022
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2022060214913
https://urn.fi/URN:NBN:fi:amk-2022060214913
Tiivistelmä
The objective of this study is to propose improvements to the case company’s contractor work load reporting that enable better and less labor intensive measurement and analyses of the contractor’s back log. The case company has undergone replacement of its core IT systems in recent years and the reporting of customer initiated grid services has not yet reached maturity.
The study utilizes design research as its research approach. The study is conducted in four stages. The first stage is current state analysis producing the strengths and weaknesses of the current reporting. The second stage is literature research, where concepts from relevant literature were combined into a conceptual framework. The third stage is initial solution development where a list of initial improvement actions is created building on previous stages in addition a development road map is included in this stage as a means of clarifying the capability building phases. In the fourth and final stage the initial improvement actions are validated by senior managers and the improvement actions are finalized based on the feedback from the validation
The outcome of the study is a final list of improvement actions that upon implementation provide measurement tools and visualizations that enable monitoring and predicting the case company’s contractor’s back log development. Implementation of these tools enable the stakeholders associated in the process to function more efficiently and predict and react to sub-par performance of the contractors ultimately benefitting the whole supply chain.
The study utilizes design research as its research approach. The study is conducted in four stages. The first stage is current state analysis producing the strengths and weaknesses of the current reporting. The second stage is literature research, where concepts from relevant literature were combined into a conceptual framework. The third stage is initial solution development where a list of initial improvement actions is created building on previous stages in addition a development road map is included in this stage as a means of clarifying the capability building phases. In the fourth and final stage the initial improvement actions are validated by senior managers and the improvement actions are finalized based on the feedback from the validation
The outcome of the study is a final list of improvement actions that upon implementation provide measurement tools and visualizations that enable monitoring and predicting the case company’s contractor’s back log development. Implementation of these tools enable the stakeholders associated in the process to function more efficiently and predict and react to sub-par performance of the contractors ultimately benefitting the whole supply chain.