Improving company communications and processes with a chatbot
Ruotsalainen, Erik (2022)
2022
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2022111122461
https://urn.fi/URN:NBN:fi:amk-2022111122461
Tiivistelmä
The objective of this thesis was to improve internal communications in RELEX Solutions by developing a Slack chatbot that would be used as a sign-up tool in case COVID restrictions will be reinstated. RELEX Solutions is a Finnish company that offers SaaS solutions for supply-chain optimization, retail planning and other tools.
The author argues that a new COVID outbreak is possible, and, therefore, such tool is essential to be prepared for it. The thesis explores the history of chatbots, their classification and development methods. As the main focus is developing own chatbot, this paper describes design of the bot, its practical implementation and discusses its potential features. The design of the chatbot is largely based on what has been requested by the company and what is already in use in RELEX to maintain familiarity. Since this chatbot is meant to be used only inside the company, its UI was made to mimic existing chatbots that are used in the company. AI features, such as ML and NLP were not implemented as they don’t fall under the scope of this paper.
The resulting chatbot is able to perform all requested features and can be taken into use by the company. The study also gives an overview of what chatbots are, how they evolved since Eliza, the first chatbot, and how one can be developed.
The author argues that a new COVID outbreak is possible, and, therefore, such tool is essential to be prepared for it. The thesis explores the history of chatbots, their classification and development methods. As the main focus is developing own chatbot, this paper describes design of the bot, its practical implementation and discusses its potential features. The design of the chatbot is largely based on what has been requested by the company and what is already in use in RELEX to maintain familiarity. Since this chatbot is meant to be used only inside the company, its UI was made to mimic existing chatbots that are used in the company. AI features, such as ML and NLP were not implemented as they don’t fall under the scope of this paper.
The resulting chatbot is able to perform all requested features and can be taken into use by the company. The study also gives an overview of what chatbots are, how they evolved since Eliza, the first chatbot, and how one can be developed.