Diary of the delivery coordinator

Abstract

I have been working in Company X as a delivery coordinator since October 2021. In the beginning I was trained as a delivery coordinator with focus on courier and truck deliveries. I receive basic training regarding procedures implemented in the department and accumulated knowledge about common organizational structure. Starting from January 2022 I was assigned to coordinate deliveries to Brazil. Due to Brazilian legislation all deliveries to Brazil require additional pro-cedures. The aim of this thesis is to describe the work of a delivery coordinator and find ways to improve everyday tasks. The focus will be on deliveries to Brazil. Brazil legislation requires additional checks and procedures which should be imple-mented in the processes of packing and shipping of the goods. Brazilian custom requires special marks and stamps on the documents. I will describe three phases of my work in Company X from October 2021 till Sep-tember 2022. In conclusion I will provide recommendations and suggestions in order to in-crease productivity and reduce unnecessary action from the global distribution side during preparation and dispatching of the materials to Brazil.