How to Lead a Hybrid Team
Hämäläinen, Linda (2022)
Hämäläinen, Linda
2022
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2022120526330
https://urn.fi/URN:NBN:fi:amk-2022120526330
Tiivistelmä
The Objective of this thesis was to develop recommendations how to lead a hybrid team, so that the team could be effective and work together to serve customers remotely.
The Applied action research was selected as a research approach of this thesis. The thesis started by setting the thesis objective and then proceeded to analyzing the current state of hybrid team leadership and its ways of working based on interviewing its stakeholders. The outcome of the current state analysis was the identified strengths, weaknesses, and expectations, in the four categories of the Individuals and the team, Team rules and working methods, Leadership & team leader, and Customers.
To address the identified challenges, the study conducted literature and best practice search for available knowledge that resulted in a “meta-construct”, the conceptual framework for guiding the proposal building that followed the same four categories. The hybrid team co-created an action plan based on the finding from the current state analysis and the conceptual framework. The action plan for Individuals and the team category was to build psychological safety in the hybrid team. The action plan for Team rules and working methods category included an action plan that was subcategorized into Communication, Focus, Helping, Visibility, Communality and Giving feedback. The action plan for Leadership & Team Leader element included the best practices how to develop the hybrid skills, how to establish hybrid work policies, how to lead hybrid power dynamics and how to improve psychological safety. Finally, the action plan for the Customers category included i.e. establishing best practices on effective video sales call policies. The team tested the action plan, discussed the results, and developed the Implementation plan for actions to be implemented over the next six months.
The outcome of this thesis is a package of actions and best practices How to lead a hybrid team to be utilized in the case team and also replicated in other hybrid teams of the case company according to the specific team needs.
Keywords: Hybrid team, Hybrid work, Leadership, Psychological safety, Inclusion, Virtual selling, Video sales call
The Applied action research was selected as a research approach of this thesis. The thesis started by setting the thesis objective and then proceeded to analyzing the current state of hybrid team leadership and its ways of working based on interviewing its stakeholders. The outcome of the current state analysis was the identified strengths, weaknesses, and expectations, in the four categories of the Individuals and the team, Team rules and working methods, Leadership & team leader, and Customers.
To address the identified challenges, the study conducted literature and best practice search for available knowledge that resulted in a “meta-construct”, the conceptual framework for guiding the proposal building that followed the same four categories. The hybrid team co-created an action plan based on the finding from the current state analysis and the conceptual framework. The action plan for Individuals and the team category was to build psychological safety in the hybrid team. The action plan for Team rules and working methods category included an action plan that was subcategorized into Communication, Focus, Helping, Visibility, Communality and Giving feedback. The action plan for Leadership & Team Leader element included the best practices how to develop the hybrid skills, how to establish hybrid work policies, how to lead hybrid power dynamics and how to improve psychological safety. Finally, the action plan for the Customers category included i.e. establishing best practices on effective video sales call policies. The team tested the action plan, discussed the results, and developed the Implementation plan for actions to be implemented over the next six months.
The outcome of this thesis is a package of actions and best practices How to lead a hybrid team to be utilized in the case team and also replicated in other hybrid teams of the case company according to the specific team needs.
Keywords: Hybrid team, Hybrid work, Leadership, Psychological safety, Inclusion, Virtual selling, Video sales call