The Solutions to Improve Hotel Restaurant Quality at Scandic Rovaniemi City Hotel
Tran, Thanh Danh (2022)
2022
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2022120726781
https://urn.fi/URN:NBN:fi:amk-2022120726781
Tiivistelmä
This study helps in a deeper understanding of hotel-restaurant quality service and the current situation of the restaurant business at Scandic Rovaniemi City hotel. The author analyses the theory about the hospitality industry, service quality, the difference between hotel restaurants and independent restaurants, and the importance of customer satisfaction in the hospitality industry.
The study applied both primary and secondary data and approached the qualitative method for the methodology process. The semi-structured interview gave the author a deeper understanding of the challenges at the commissioner and what the author needs to research to improve the restaurant’s quality. There were 18 questions in the face-to-face interview between the author and the commissioner (hotel general manager and F&B manager).
The restaurants at Scandic Rovaniemi City are existing minor mirrors because they are newly established and have been affected by the Covid-19 pandemic. Therefore, the result of the study provides the solutions for the improvement of hotel restaurant quality service at Scandic Rovaniemi City, according to the current situation and the interview process with the commissioner., and focuses on three aspects of the hotel restaurant business: employee, management methods and product quality.
The study applied both primary and secondary data and approached the qualitative method for the methodology process. The semi-structured interview gave the author a deeper understanding of the challenges at the commissioner and what the author needs to research to improve the restaurant’s quality. There were 18 questions in the face-to-face interview between the author and the commissioner (hotel general manager and F&B manager).
The restaurants at Scandic Rovaniemi City are existing minor mirrors because they are newly established and have been affected by the Covid-19 pandemic. Therefore, the result of the study provides the solutions for the improvement of hotel restaurant quality service at Scandic Rovaniemi City, according to the current situation and the interview process with the commissioner., and focuses on three aspects of the hotel restaurant business: employee, management methods and product quality.