Developing a Flexible Lead Time Model for the Order-to-Delivery Process
Pökkä, Jaakko (2014)
Metropolia Ammattikorkeakoulu
2014
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2014060411802
https://urn.fi/URN:NBN:fi:amk-2014060411802
Tiivistelmä
This Thesis focuses on the improvement of the order-to-delivery process. The business problem of this study is the need for more agility and flexibility to handle the order-to-delivery process in the case company. Intense competition and tight situation in the economics have led to a situation where the lead times are one of the key factors to win or lose the competition. To address this challenge, the objective of this Thesis is to develop a new flexible process model in order improve the effectiveness of the order-to-delivery process.
This research uses quantitative methods to analyse the current state of the organization, the main data source being the company’s information system. Combined with the knowledge from the organization and different key stakeholders, the right directions for the development can be chosen. This approach leads to the suggestion of a new process model. This initial model for the order-to-delivery process is tested to ensure that the planned changes and analyses are meeting the target. Based on the results, the finalized proposal model is presented.
The results of the Thesis are a new tool for analyzing the work load and lead times for the engineering process, which enables the possibilities for more flexible lead time planning. These suggestions should make it possible to improve and to cut down the lead times of the order-to-delivery process.
The outcome of this study, the new process model and the new analysis tools, will help the case company in the implementation of a leaner order-to-delivery process with more exact knowledge of the actual workload in the office process. This will help planning for more flexible lead times, which should also enable shorter and more accurate lead time estimations to be given to the customers.
This research uses quantitative methods to analyse the current state of the organization, the main data source being the company’s information system. Combined with the knowledge from the organization and different key stakeholders, the right directions for the development can be chosen. This approach leads to the suggestion of a new process model. This initial model for the order-to-delivery process is tested to ensure that the planned changes and analyses are meeting the target. Based on the results, the finalized proposal model is presented.
The results of the Thesis are a new tool for analyzing the work load and lead times for the engineering process, which enables the possibilities for more flexible lead time planning. These suggestions should make it possible to improve and to cut down the lead times of the order-to-delivery process.
The outcome of this study, the new process model and the new analysis tools, will help the case company in the implementation of a leaner order-to-delivery process with more exact knowledge of the actual workload in the office process. This will help planning for more flexible lead times, which should also enable shorter and more accurate lead time estimations to be given to the customers.