Potentials of BIM for Service management - Identification of Specializes Use Case Co-working Service

Abstract

BIM (Building information modelling) is a revolutionary technology in AEC (Air Architecture, Engineering and Construction). The benefits of implementing BIM in the pre-construction phase and construction phase is already well-established in the AEC industry. Moreover, BIM has been showing its potential in operational service management for the built asset with research studies and use cases for more than one decade. However, there is still academic and industrial discussion on how BIM adaption im-proves the operational service management of built assets from various perspectives such as asset management perspective, facility management perspective and real es-tate management perspective. This thesis study aimed to investigate the potential of BIM in operational service man-agement from the co-working service places perspective. Through intensive literature review and discussing three example case studies, this thesis study found that BIM can improve the operational service management of co-working service places, large-scale workplaces and educational campus places. However, along with the benefits, BIM adaption for operational service management of any built asset has some challenges. The benefits and challenges are summarized in the seventh chapter of the thesis work, which indicates that the ultimate benefits of BIM adaption for the built asset depend on some crucial factors.